Frequently Asked Questions
Everything you need to know about your xTool experience
What is the standard shipping time for xTool machines?
Most in-stock laser engravers and accessories are processed within 1-3 business days. Delivery typically takes 5-7 business days depending on your location and the specific carrier used.
Do xTool products come with a warranty?
Yes, all xTool machines come with a standard 12-month limited warranty covering manufacturing defects. Specific components like laser modules may have different coverage periods based on usage hours.
What is your return policy for open-box items?
We offer a 30-day return policy. If the machine has been used, a restocking fee may apply, and the item must be returned in its original packaging with all included accessories.
Which software is compatible with xTool laser cutters?
Our machines are fully compatible with our proprietary xTool Creative Space (XCS) software, which is free to download. Most models also support industry-standard LightBurn software for advanced users.
Do you offer technical support for machine setup?
Absolutely. We provide comprehensive online tutorials, a dedicated help center, and email support. Our technical team is available to assist with assembly, software connection, and troubleshooting.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through partners like Affirm or Klarna to help you start your creative projects sooner.